Privacy policy

Privacy Policy

Last Updated: May 8, 2026

Welcome to NORTH ALPINE. We operate this website and store (collectively, the "Services") to provide you with a curated shopping experience. Our store is hosted on Shopify, which provides the underlying platform that allows us to sell our products and services to you.

This Privacy Policy outlines how we collect, use, and share your personal information when you visit our site, use our Services, or make a purchase. If there is ever a discrepancy between our Terms of Service and this Privacy Policy regarding your personal information, this Privacy Policy will take precedence. By accessing or using our Services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

"Personal information" refers to any data that can identify or be reasonably linked to you. This does not include anonymous or de-identified data. Depending on your interactions with us and applicable laws, we may collect the following categories of information:

  • Contact Details: Name, billing and shipping addresses, phone number, and email address.

  • Financial Information: Payment card details, financial account numbers, transaction methods, and payment confirmations.

  • Account Information: Usernames, passwords, security questions, and account preferences.

  • Transaction Information: Browsing history on our site, cart contents, wishlists, past purchases, returns, and cancellations.

  • Communications: Any details provided when you contact customer support or interact with us directly.

  • Device Information: IP address, browser type, network connection, and unique device identifiers.

  • Usage Information: Data regarding how and when you navigate and interact with our Services.

Sources of Personal Information

We gather this information through various channels:

  • Directly from You: When you register for an account, make a purchase, or contact us.

  • Automatically: Via cookies and similar technologies when you browse our website or use our Services on your device.

  • From Service Providers: Companies we hire to process data or provide technological support on our behalf.

  • From Partners: Third-party marketing affiliates and business partners.

How We Use Your Personal Information

We utilize your data for the following operational and commercial purposes:

  • Providing and Improving Services: Fulfilling orders, processing payments, managing your account, handling returns, remembering your preferences, and offering tailored product recommendations.

  • Marketing and Advertising: Sending promotional emails, texts, or mail, and delivering targeted online advertisements based on your browsing and purchase history.

  • Security and Fraud Prevention: Authenticating accounts, securing payments, and investigating suspicious, fraudulent, or illegal activities. (Note: You are responsible for keeping your account credentials secure).

  • Customer Communication: Responding to inquiries, providing support, and maintaining our business relationship.

  • Legal Compliance: Adhering to applicable laws, responding to legal requests from government agencies, participating in litigation, and enforcing our terms.

How We Disclose Personal Information

We may share your information with third parties under specific circumstances:

  • Service Providers: Entities like Shopify, payment processors, IT support, fulfillment centers, and cloud storage providers who help us run our business.

  • Marketing Partners: Third parties that help us advertise to you. For example, Shopify aids us in delivering personalized ads based on your activity across various sites. (You can opt out of targeted advertising where applicable).

  • Upon Your Request: When you explicitly consent to sharing data, such as using social media integrations or requesting third-party shipping.

  • Corporate Affiliates: Companies within our corporate group.

  • Business Transfers & Legal Duties: In the event of a merger or bankruptcy, or to comply with subpoenas, search warrants, and to protect the rights and safety of our users.

Our Relationship with Shopify

Because Shopify hosts our Services, they collect and process data regarding your usage to help us improve your experience. Your data may be transmitted to Shopify and their third-party affiliates, which may be located internationally. Shopify also uses data across its merchant network to power enhanced features. In these cases, Shopify acts as a data controller. You can learn more by reviewing the Shopify Consumer Privacy Policy and manage your data via the Shopify Privacy Portal.

Third-Party Links

Our website may contain links to external platforms. We do not control and are not responsible for the privacy practices or content of these third-party sites. Any information you share on public forums or social media platforms may be viewed by others.

Children’s Privacy

Our Services are not designed for children. We do not knowingly collect, share, or sell data from individuals under the age of majority in your jurisdiction (or under 16 years of age). Parents or guardians who believe their child has provided us with personal data can contact us to request its deletion.

Security and Data Retention

While we strive to protect your data, no security system is completely impenetrable. Avoid sending highly sensitive information through unsecure channels. We retain your data only as long as necessary to maintain your account, provide Services, resolve disputes, and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access/Know: Request a copy of the data we hold about you.

  • Delete: Request the removal of your personal information.

  • Correct: Ask us to fix inaccurate data.

  • Portability: Have your data transferred to a third party.

  • Opt-Out: Decline the "sale," "sharing," or "targeted advertising" use of your data. We respect Global Privacy Control (GPC) signals from your browser, though we do not monitor standard "Do Not Track" signals.

  • Manage Communications: Unsubscribe from promotional emails at any time (you will still receive transactional emails regarding your orders).

For UK and EEA Residents: In addition to the above, you have the right to:

  • Object/Restrict: Ask us to limit or halt certain data processing.

  • Withdraw Consent: Revoke previously granted consent without affecting past processing.

We will not discriminate against you for exercising these rights. We may require identity verification or authorized agent proof before processing requests.

Complaints

If you are dissatisfied with our data practices, please contact us first. Depending on your region, you may also have the right to appeal our decisions or lodge a complaint with your local Data Protection Authority (DPA).

International Transfers

Your data may be processed and stored outside your home country. For transfers outside the UK or EEA, we rely on approved mechanisms like Standard Contractual Clauses to ensure your data receives adequate protection.

Changes to This Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted here with a revised "Last Updated" date.

Contact Us

For inquiries about this Privacy Policy, or to exercise your privacy rights, please reach out to us:

  • Email: contact@northalpine.online

  • Mailing Address: 117 South Lexington Street Ste 100, Harrisonville. MO 64701, US

For the purposes of applicable data protection laws, NORTH ALPINE serves as the data controller of your personal information.