Refund policy

Return & Refund Policy

At NORTH ALPINE, we are dedicated to delivering exceptional products and customer service. We want you to be completely satisfied with your purchase, which is why we offer a 90-day guarantee for your peace of mind.

If you are not entirely happy with your order, please reach out to our support team at contact@northalpine.online

Order Cancellations and Modifications

  • 6-Hour Window: Cancellations and modifications are permitted within 6 hours of your purchase.

  • Not Guaranteed: Because we process orders quickly to ensure efficient delivery, this 6-hour window is not guaranteed.

  • Processed Orders: Once an order has entered processing, it can no longer be canceled or modified.

Returns and Refunds

We accept returns of unused items in their original packaging within 90 days of delivery, subject to the following conditions:

  • Store Credit Only: For hygiene reasons, we offer store credit instead of cash refunds for all eligible returns. This credit can be applied to any future purchases on our site.

  • Final Sale Items: Underwear and intimate apparel are strictly final sale. For hygiene reasons, these items cannot be returned or exchanged under any circumstances.

  • Ineligible Items: Custom, personalized, bulk orders, and gift cards are tailored to your specifications and are not eligible for returns.

  • Condition of Items: We do not issue refunds or credit for items that have been used, worn, or damaged through normal wear-and-tear or misuse.

  • Customer Errors: We cannot refund orders experiencing issues due to factors within your control, such as entering incorrect shipping details.

  • Return Shipping: Customers are responsible for all return shipping costs. We do not provide prepaid return labels, and original shipping fees are non-refundable.

  • Currency Fees: All refunds (store credit) are processed in the original currency of purchase. Customers are responsible for any fees related to currency conversion or exchange rates.

How to Initiate a Return

Items sent back to us without prior authorization will not be accepted. To start your return process:

  1. Contact us at contact@northalpine.online within 90 days of receiving your delivery.

  2. Include your order number and the reason for the return in your email.

  3. Once approved, we will provide further instructions.

  4. Refunds (via store credit) are processed within 14 business days from the date we confirm your return. If you haven't received your credit after this period, please contact us or your financial institution.

Damaged Items

We ensure our products are securely packaged to prevent transit damage. However, if your item arrives damaged, you must report it immediately.

  • Notification Window: Contact us within 48 hours of delivery at contact@northalpine.online

  • Proof of Damage: You must include a clear photo of the damage so we can assess your eligibility for a free replacement.

  • Exclusions: We do not replace or refund items damaged through normal use or customer misuse.

Shipping and Delivery

While we strive for prompt delivery, NORTH ALPINE cannot be held responsible for delays outside of our control.

  • External Factors: We are not liable for delays caused by couriers, customs, or other shipping issues.

  • Lost or Stolen Packages: We are not responsible for lost, stolen, or delayed packages. For delivery problems, please contact the courier directly with your tracking information.

Fraud Prevention

To maintain a safe shopping environment, we proactively verify billing and shipping addresses and monitor all transactions for unusual activity. We may request additional information from you to confirm the legitimacy of a transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify you.

Colour Disclaimer

The actual colour of your product may vary slightly from the images shown on our website.

  • Every monitor and mobile display handles colors differently, and individual perception varies.

  • Lighting conditions at the time of photography can also impact how colors appear online.

While we cannot guarantee that your screen accurately portrays the true color of the product, we want you to make the right choice. If you require more photos or detailed information about a product, please contact our team for personalized assistance.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is your responsibility to review the most current version before making a purchase. By purchasing from NORTH ALPINE, you agree to the terms outlined in this Return & Refund Policy.